If your business relies on texting to communicate with clients or customers, it’s essential to be aware of this form of communication etiquette. Everyone should follow a few ground rules when texting for work reasons. By being mindful of these guidelines, you can avoid any potential miscommunications and ensure that your text conversations are productive and professional. Here are rules for better business texting.
Keep It Short And Sweet
When texting someone for business purposes, you should always keep your text messages brief and to the point. You can elaborate on what you need or want at a later time if it’s necessary. Longer texts may pressure the receiver and make them feel as though they have to rush through their reply. This can lead to errors and hurt feelings. An important rule of business texting is to keep your messages short and simple.
Use Proper Grammar and Punctuation
Although some people may think of texting as a simple form of communication, you should still use proper punctuation and grammar. Grammatical errors can be unprofessional and make it difficult for the receiver to understand what you’re trying to say. Always double-check your text messages before sending them and ask someone if you aren’t sure about your punctuation. Using proper grammar and punctuation can help you avoid confusion when text marketing.
Avoid Digital Drama
It’s easy to get caught up in the moment when sending texts. Whether you’re responding to a hunky customer or client or having an argument with your boss, it can be tempting to let things escalate by using insults and showing off through your text messages. Before you know it, you’ve sent something that you didn’t mean to. If you’re tempted to send something you might regret, take a step back and avoid sending any messages until you’ve cooled off. This way, you can prevent digital drama and the potential consequences of what it might lead to.
Be Respectful of the Other Person’s Time
When you’re texting someone for business, it’s essential to be respectful of their time. You may have something that you need or want to get off of your chest, but the other person might not have the time to deal with what you have to say at that moment. Before sending a business text, ask yourself if the timing is appropriate.
Try to avoid sending a text message if it would be inconvenient for the receiver. For instance, if they’re in the middle of something important and you interrupt them, they may not appreciate it, and your message will likely be ignored or met with hostility.
Avoid Excessive Use of Caps and Emojis
Although capital letters and emojis can make your text conversations more interesting, they can also be distracting and make it difficult for the receiver to understand what you’re trying to say. When texting someone for business purposes, avoid overusing caps and emojis as this can lead to confusion. Business texting is serious business and should be done professionally.
Avoid Texting When You’re Angry
Whether you’ve been arguing with your boss or catching up on old texts from that one guy, there will always be moments where you want to lash out and let your anger carry over into your text messages. Before doing anything you might regret, give yourself some time to cool off and think about what you want to say. Make sure that it’s clean and free of insults before sending it.
When messaging someone for business, it’s essential to empathize with the receiver’s feelings. If you’ve offended them, don’t try to downplay what you said in attempting to defend yourself or continuing the conversation. Instead of arguing, apologize for your mistake and offer a solution to resolve the situation. When texting for business, it’s essential to remember that the way you message someone can be taken offensively and lead to hurt feelings.
In conclusion, text messaging has become a valuable tool for the modern workforce and can be used differently. As long as it’s done professionally, texting is an excellent way for people in business to connect with their peers and clients. The above-mentioned tips will help you avoid any potential problems and make a positive impression with everyone you text.